ITIL Service Management (ITSM) Toolkit Publisher Review:
The comprehensive ITSM Toolkit provides a baseline set of proven, tactical deliverables for IT professionals; these ITIL based tools include essential support materials, templates and guidance to fine tune any ITIL focused organization.
The comprehensive ITSM Toolkit provides a baseline set of proven, tactical deliverables for IT professionals. These ITIL based tools include essential support materials, templates and guidance to initiate, accelerate and fine tune an ITIL focused organization. Specific guidance includes: - Service Level Agreement (SLA) Template - Operational Level Agreement (OLA) Template - IT Service Catalog Template - IT Service Narrative Template - ITSM Service Delivery & Support Process Overviews - Integrated ITSM Framework (CobiT, COSO, ITIL & ISO) - ITIL Process Charter Template - Process Maturity Advanced Self Assessment Workbook - Roles & Responsibilities (ARCI) Template All templates include specific examples and guidelines for accelerated deployment. Specific guidance for implementation includes base-level service and pricing examples for IT products, process roles and responsibilities within an IT organization, IT process goals and objectives, process improvement milestones, customer and service provider requirements, IT service measurement examples, benefit and risk considerations...and more. Requirements: Microsoft Office, Adobe Reader Operating system: Win 3.1x,Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,Windows2000,WinXP,Windows2003
MIETrak ERP Software is a fully integrated business software solution. Modules include Quoting, Order Entry, Purchasing, Scheduling, Data Collection, Routing, Work Orders, Accounting, Quickbooks Integration, Inventory Control, BOM's, Invoicing, etc.
Price: $2000, Rating: 6, Downloads: 165 Download
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Price: $0.00, Rating: 10, Downloads: 152 Download
This is the top of the line of the AnyOrder Professional Series. Designed for web or mail order businesses, it prepares invoices, does billings, tracks inventory, handles barcodes, processes on-line shipments, creates purchase orders & more.
Price: $489.00, Rating: 8, Downloads: 148 Download
User Rating
Rating:2.2 out of
5 Based on13 ratings.
13 user reviews.